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Refund Policy


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Cursos

Todos nuestros cursos tienen 7 días de garantía , si por cualquier motivo el curso no es lo que pensabas te haremos un reembolso integro de tu dinero, excepto en las siguientes situaciones :

– Has comprado un curso por error ( por ejemplo tienes Pc y compras un curso de Logic Pro que solo es para Mac , viene explicado claramente en la pagina del producto para que programa es cada curso )

– Has comprado un curso que incluye una o varias librerías de sonido, presets, samples o bancos que se vende por separado en la pagina.

– Has comprado un mega pack de cursos con un gran descuento

– Has aceptado alguna oferta con un gran descuento en la pagina de pago o cuando estabas finalizando la compra

Si tienes cualquier duda escribeme a esentialmusicproductions@gmail.com

 

Librerias, samples, presets , bancos de sonido, templates

 

Debido al estado de nuestros productos (son productos digitales), no ofrecemos devoluciones una vez realizada la compra y hayas descargado el producto ya que no es posible devolver el producto y te garantizamos que ya no lo vas a utilizar.

Nos reservamos el derecho de rechazar cualquier solicitud de reembolso.

No reembolsamos si tiene problemas de compatibilidad con cualquier software que utilice. Si por ejemplo tienes Logic Pro 9 en lugar de Logic Pro X y compras un banco de sonido para Logic Pro X, es tu responsabilidad conocer tu software. No somos responsables de los productos que no funcionan correctamente si su sistema no cumple con los requisitos claramente establecidos en el producto. Hemos probado todos nuestros productos y están garantizados para funcionar sin problemas.

Antes de realizar la compra tienes ejemplos de los productos que estás comprando, incluso si tienes dudas sobre algún producto puedes escribirnos antes de comprar y estaremos encantados de ayudarte. Pero usted es responsable de ordenar el producto correcto. No podemos cambiar sus productos si lo ha comprado por error.

Queremos que todos nuestros clientes estén 100% satisfechos con su compra. Si tienes problemas con algún archivo, necesitas soporte técnico o no has recibido tu producto, envíanos un email a esentialmusicproductions@gmail.com y te ayudaremos a solucionar el problema en el menor tiempo posible.

 

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Courses

All our courses have a 7-day guarantee, if for any reason the course is not what you thought we will give you a full refund of your money, except in the following situations:

– You have bought a course by mistake (for example you have a PC and you buy a Logic Pro course that is only for Mac, it is clearly explained on the product page what program each course is for)

– You have purchased a course that includes one or more sound libraries, presets, samples or banks that are sold separately on the page.

– You have bought a mega pack of courses with a great discount

– You have accepted an offer with a great discount on the payment page or when you were finalizing the purchase

If you have any questions write to me at esentialmusicproductions@gmail.com

 

Libraries, samples, presets, sound banks, templates

 

Due to the condition of our products (they are digital products), we do not offer refunds once the purchase has been made and you have downloaded the product since it is not possible to return the product and guarantee that you will no longer use it.

We reserve the right to reject any refund request.

We do not refund if you have compatibility issues with any Software you use. If for example you have Logic Pro 9 instead of Logic Pro X and you buy a sound bank for Logic Pro X. It is your responsibility to know your software. We are not responsible for products that do not work properly if your system does not meet the requirements clearly stated on the product. We have tested all of our products and they are guaranteed to work flawlessly.

Before making the purchase you have examples of the products you are buying, even if you have questions about any product you can write to us before buying and we will be happy to help you. But you are responsible for ordering the correct product. We cannot change your products if you have bought it by mistake.

We want all of our customers to be 100% satisfied with their purchase. If you have problems with any file, need technical support or you have not received your product, send us an email to esentialmusicproductions@gmail.com and we will help you solve the problem in the shortest possible time.

We only make a refund if you have bought the same product twice, if so, send us an email and we will make a refund.



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